Privacy Policy

01Who we are and what this policy covers

This Privacy Policy explains how AegisNow ("AegisNow", "we", "us") collects, uses, shares and protects personal data when you visit our website, request a demo, or use our AI-native insurance platform. It applies to our public website and to the services we provide to enterprise customers.

Where we process personal data on behalf of a customer using our platform, we act as a processor and that customer is the controller. In those cases, the customer's own privacy notice governs how the underlying data is used, and we process it only on their documented instructions under a data processing agreement.

02Information we collect

We collect information you provide directly — such as your name, work email, company, role and the contents of any message — when you contact us, book a demo, or create an account. We also collect limited technical information automatically, such as IP address, device and browser type, and pages viewed, to operate and secure the site.

• check_circleContact and account details you submit through our forms.
• check_circleUsage and device data collected via cookies and similar technologies.
• check_circleCustomer platform data processed on behalf of our enterprise customers under contract.
• check_circleRecords of communications, including support and sales correspondence.

03How we use your information

We use personal data to provide and improve our services, respond to enquiries, schedule and deliver demos, send relevant product and security communications, and to keep the platform secure. We rely on a lawful basis for each activity — typically performance of a contract, our legitimate interests in running the business, your consent (for example, for non-essential cookies), or compliance with a legal obligation.

We do not sell personal data, and we do not use customer platform data to train models for any other customer.

04Cookies and tracking

We use strictly necessary cookies to operate the site and, with your consent, analytics and preference cookies to understand usage and improve the experience. You can manage non-essential cookies at any time through our cookie controls. For full detail on the categories we use and how to opt out, see our Cookie Policy.

05How we share information

We share personal data with vetted service providers (for example, hosting, analytics and customer-relationship tooling) who process it on our behalf under contract, and with professional advisers or authorities where required by law. We may also share information in connection with a corporate transaction such as a merger or acquisition. Any sub-processors we engage to deliver the platform are bound by equivalent confidentiality and security obligations.

06International transfers, retention and security

Where personal data is transferred across borders, we use recognised safeguards such as standard contractual clauses and offer EU/UK data-residency options for the platform where applicable. We retain personal data only for as long as needed for the purposes described here or as required by law, and we protect it with encryption in transit and at rest, access controls, and continuous monitoring.

07Your rights and contacting us (DSAR)

Subject to applicable law, you may have the right to access, correct, delete, restrict or port your personal data, to object to certain processing, and to withdraw consent. To exercise these rights, or to raise any privacy question, submit a data-subject access request (DSAR) to privacy@aegisnow.com. We will verify your identity and respond within the timeframe required by law.

If your data is processed by an AegisNow customer through our platform, please direct your request to that organisation as the controller; we will support them in responding.